Privacy Policy

Data Controller

ZA412417

Pivacy Policy 

1. Introduction

Window Funding North East (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us regarding our services.

2. Information We Collect

We may collect and process the following data:

a. Information you provide directly:

• Name
• Email address
• Phone number
• Home address
• Details about your property (for funding eligibility)
• Responses to website forms or surveys

b. Information collected automatically:

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of visits

3. How We Use Your Information

We use your data to:

• Assess eligibility for window and door funding
• Contact you regarding your enquiry
• Provide quotes and arrange surveys
• Improve our website and services
• Comply with legal obligations

We will only use your data when legally permitted under UK GDPR.

4. Sharing Your Information

We may share your information with:

• Trusted installation partners and contractors
• Funding providers or scheme administrators
• Service providers (e.g., website hosting, CRM systems)

We will never sell your personal data to third parties.

5. Data Storage & Security

We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. Your data is stored securely and only accessible by authorised personnel.

6. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal and regulatory requirements.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance your experience. You can choose to disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Window Funding North East
Website: www.windowfundingnortheast.co.uk
Email: [Insert Email Address]
Phone: [Insert Phone Number]

12. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent (when you submit an enquiry)
• Contract (to provide services you request)
• Legal obligation
• Legitimate interests (to improve our services and marketing)

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.